• Orders are shipped primarily through FedEx (Ground/Home Delivery or SmartPost) services, depending on the package and destination. Currently, customers are not allowed to choose a specific service at check-out.
• We reserve the right to request signature delivery on any order. 
• Arrangement to retrieve the package at a holding facility or rescheduling delivery may be required if a signature is not attained on the initial delivery attempt.

• Shipping to the contiguous United States is typically a flat $7 fee for most items. Most orders of $100.00 or more will ship for free. Additional fees may be required for non-contiguous destinations.
• We currently cannot ship to Hawaii, Puerto Rico, Alaska, Guam, P.O. Boxes, and APO destinations.

Email support@overgearedgames.com as soon as possible with the specifics of the change request and we will let you know how to proceed. Due to our fraud protection software and policy, we may not be able to change the address and might need to cancel the order so you can repurchase the item with the correct address.

• Email support@overgearedgames.com with the order number that you would like to cancel, preferably from the email on your Overgeared Games account and order.
• Please note that due to processing times, we cannot guarantee cancellation of an order as it may already be processed and shipping.
• Pre-Orders may be cancelled within 60 days of the purchase date for full refund to the original payment method. Cancellations beyond the 60 days will have to be refunded as either store credit or a check.
• Any cancelled orders may be subject to a 15% restocking/storage fee.
• Excessive cancellations may result in account restrictions and additional cancellation fees, subject to management discretion. 

• If you have placed and paid for your order, your order will ship as it should. The product listing on the website reflects the quantities currently available to purchase. When an order is placed and paid for, all of those items are deducted from the website quantity and held in reserve until the order is processed and shipped. The site reflects these reserves and something may appear as "out of stock" to prevent new orders from being placed as there are no more additional product available for sale at that time.

• Please report damages that occurred in transit by emailing support@overgearedgames.com with the order number and providing clear pictures of the damaged product and shipping container (including the shipping label.) We will review the information and report back to you.
• Replacement for ding/dent items are not guaranteed, however we will do our best to find the best solution for you.

• Pre-Order delivery dates cannot always be guaranteed. New products typically are received one day in advance of the release date, barring any unforeseen manufacturer, distributor, or carrier delays.
• We begin shipping as soon as possible once the pre-orders arrive to us, and delivery usually takes 2-5 business days depending on the shipping destination from Plano, Texas.

• No, we currently only ship to the contiguous 48 states. We do have plans to ship internally later this year.